Depending on how you interact with Lara Light, I may collect personal information that you choose to provide, including:
• your name and contact details, such as your email address and telephone number
• information you provide when making an enquiry, booking an Orientation conversation or arranging a session
• information you provide in connection with an order, including delivery and billing details where required
• information you provide when subscribing to the newsletter or other email communication
• correspondence you send to me by email, website form, WhatsApp or other direct communication
• information you voluntarily share with me in connection with a session or practitioner relationship
• limited technical information generated when you use the website, where applicable
I only ask for information that is reasonably relevant to the interaction, service or request concerned.
Please do not send sensitive personal information through general website contact forms unless it is necessary for your enquiry.
I collect personal information when you choose to contact me, make an enquiry, book a session, place an order or complete a form on this website.
Depending on how you interact with my services, this may include your name, contact details, delivery information and any information you voluntarily provide.
Some technical information may also be collected automatically when you visit the website, as explained in the section on cookies and technical information below.
I use personal information to respond to enquiries, arrange and provide services, process orders, communicate about bookings or purchases, and manage the day-to-day administration of my business.
Where you have chosen to subscribe, I may also use your contact details to send updates about my work, publications and upcoming experiences. You can unsubscribe from these communications at any time.
I may also process information where reasonably necessary to maintain the security and operation of the website, meet legal obligations, and keep appropriate business records.
If you contact me about an Orientation conversation, individual session or other practitioner service, you may choose to share information about yourself and what you would like support with.
Some of this information may be personal or sensitive in nature. I use it only where it is reasonably necessary to understand your enquiry, prepare for or provide the service, communicate with you, and maintain appropriate records relating to our work together.
You are not required to provide more personal information than is reasonably necessary. During a session, you may also choose not to discuss something or to decline to answer a question.
Information shared in connection with individual sessions is treated with care and is not used for general marketing purposes.
Where it is appropriate for you to seek support from another professional or healthcare provider, I may suggest that you do so. I will not routinely share your personal information with another practitioner or provider without your knowledge or permission, unless disclosure is required or permitted by law.
When you place an order or purchase a product or service, I may collect the information needed to process and fulfil your purchase. This may include your name, contact details, billing information, delivery address and information relating to the products or services you have ordered.
Payments may be processed through third-party payment providers. Where a payment provider processes your transaction directly, your payment information is handled according to that provider’s own privacy and security practices. I do not receive or store your full bank card details simply because you make a payment through one of these services.
I may retain transaction and order records where reasonably necessary for bookkeeping, tax, accounting, customer service, dispute resolution and other legal or business record-keeping requirements.
Where delivery is required, the information necessary to deliver your order may be shared with the relevant courier or delivery provider.
I only use order and payment information for purposes reasonably connected with your purchase, unless you have separately chosen to receive marketing or other communications from me.
If you choose to subscribe to the Lara Light newsletter or mailing list, I collect your email address and any other information you voluntarily provide through the sign-up form.
I use this information to send you the communications you have chosen to receive, which may include news, articles, events, new resources, products and updates about my work.
Newsletter subscriptions are currently managed using Mailchimp, which acts as a service provider for storing subscriber information and sending email communications.
You can unsubscribe at any time by using the unsubscribe link included in marketing emails. You may also contact me directly if you would like assistance with removing your email address from the mailing list.
Unsubscribing from marketing emails does not prevent me from sending you necessary communications relating to an order, booking, payment or other service you have requested.
I do not sell or rent my mailing list or subscriber information to third parties.
When you visit this website, certain basic technical information may be collected automatically by the website, hosting provider or services used to operate the site. This may include information such as your browser type, device type, IP address, pages visited and general information about how the website is accessed and used.
The website may also use cookies or similar technologies that are necessary for the site to function properly, remember preferences or support services and features used on the website.
Some third-party services connected to the website may use their own cookies or similar technologies. Where applicable, these services operate according to their own privacy and cookie practices.
Technical information may be used to maintain the website, understand how it is being used, identify technical problems and improve its performance and usability.
I do not use website information to try to identify individual visitors unless this is reasonably necessary for security, troubleshooting, responding to a request, or where required or permitted by law.
You have rights in relation to your personal information. Subject to applicable law, these may include the right to:
• ask what personal information I hold about you
• request access to your personal information
• ask for inaccurate or incomplete information to be corrected or updated
• request the deletion or destruction of personal information where appropriate
• object to certain uses of your personal information
• withdraw consent where processing is based on your consent
• raise a concern about how your personal information has been handled
If you would like to exercise one of these rights, please contact me using the details provided on this website. I may need to confirm your identity before providing or changing personal information.
You also have the right to lodge a complaint with South Africa’s Information Regulator if you believe your personal information has been handled in a way that does not comply with applicable data protection law.
If you have a question about this Privacy Policy, the personal information I hold about you, or how your information has been used, please contact me.
You can also contact me if you would like to request access to your information, ask for a correction, raise a privacy concern or exercise any of the rights described above.
I will do my best to respond clearly and address your request appropriately.