Four simple pillars of our professional relationship.
01
Sessions are arranged by appointment, with availability on selected practice days.
02
Your session fee and payment arrangements are confirmed before your appointment.
03
Please give at least 24 hours’ notice if you need to cancel or reschedule.
04
A respectful, confidential space where you are encouraged to participate at your own pace, ask questions and communicate your needs.
Sessions are available by appointment and are offered on designated practice days.
You may contact me directly to enquire about a session or begin with a complimentary Orientation conversation if you are unsure which form of support is appropriate.
Some sessions or packages are recommended based on what emerges through our initial conversation or ongoing work. Not every service or package is available for self-booking.
A booking is considered confirmed once we have agreed on the appointment and any required payment arrangements have been completed.
Payment details are provided directly once your session or package has been agreed.
South African clients may pay using the payment method provided at the time of booking. International clients will receive the appropriate international payment instructions.
Unless otherwise agreed, payment should be completed before the scheduled session.
Packages are paid for as agreed when the package is confirmed and are intended to be used within the recommended period.
I understand that plans sometimes change.
If you need to move or cancel an appointment, please give at least 24 hours’ notice wherever possible.
With sufficient notice, your appointment can usually be moved to another available practice time.
Cancellations made with less than 24 hours’ notice, or missed appointments without notice, may be charged in full.
I recognise that genuine emergencies happen. Exceptional circumstances will always be considered individually.
If I need to cancel or reschedule your appointment, I will offer another suitable time. If a prepaid session cannot reasonably be rescheduled, the relevant payment will be refunded.
If you arrive late, we may need to finish at the originally scheduled time so that the next appointment is not affected.
Where possible I will still make good use of the time remaining, but the session fee will normally remain unchanged.
Where sessions are purchased as part of a package, the recommended rhythm of sessions forms part of the work.
Packages are intended for the person for whom they were originally arranged and are not normally transferable to another person.
If circumstances change significantly during a package, we can discuss the most appropriate way forward rather than simply continuing with a structure that is no longer suitable.
Some sessions involve moving geometric patterns, changing colours and projected light, which may not be suitable for everyone.
Please let me know before booking if you have a history of photosensitive seizures or epilepsy, migraines triggered by visual stimulation, or other conditions that may be affected by changing light or patterns.
Where appropriate, I may recommend that you seek medical guidance before participating. The experience can be adapted or declined if there are concerns about suitability or safety.
You are encouraged to communicate openly during a session.
If something feels uncomfortable, overwhelming or simply not right for you, please tell me. You may pause or decline any part of a session.
You remain responsible for your own decisions, wellbeing and for seeking appropriate professional healthcare where necessary.
Personal information shared during individual sessions is treated with care and confidentiality.
Information will not ordinarily be shared with another person without your permission, except where disclosure is required by law or where there is a serious and immediate safety concern.
Administrative information needed for bookings, payments and communication may be processed through the services used to operate the practice and is handled in accordance with the website Privacy Policy.
Brief practical communication relating to appointments, scheduling or an agreed aspect of your session is welcome.
Messaging and email are not intended to provide ongoing therapeutic support or emergency care between appointments.
If you require urgent medical or psychological assistance, please contact an appropriate healthcare or emergency service.
Sessions are offered within a professional, respectful and mutually agreed relationship.
I reserve the right to decline, discontinue or refer work where I believe that the service falls outside my scope of practice, where continuing would not be appropriate, or where the professional relationship cannot be maintained safely and respectfully.
If you are uncertain about a booking, payment, cancellation or whether a session is suitable for you, please contact me before booking.
I would much rather clarify something beforehand than have you arrive unsure about what you have agreed to.
hello@laralight.com • Confidential & Direct Support